Welcome to Rentto. Your privacy is important to us. This Privacy Policy explains how Rentto, Inc. ("Rentto," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website at renttohq.com and our property management platform (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Services.
Information We Collect
Information You Provide
We collect information you voluntarily provide when using our Services, including:
- Account Information: Name, email address, phone number, and password when you create an account
- Property Information: Details about properties you manage, including addresses, unit information, and rental terms
- Tenant Information: Information about tenants you add to the platform, such as names, contact details, and lease information
- Financial Information: Bank account details for rent collection and payment processing (processed securely through our payment partners)
- Communications: Messages, support requests, and feedback you send to us
- Documents: Lease agreements, receipts, and other files you upload to the platform
Information Collected Automatically
When you use our Services, we automatically collect:
- Usage Data: Pages visited, features used, actions taken, time and date of visits, and time spent on pages
- Device Information: IP address, browser type and version, operating system, device identifiers, and screen resolution
- Location Data: General geographic location based on IP address
- Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and collect analytics data
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Send administrative messages, updates, and security alerts
- Respond to your comments, questions, and support requests
- Analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues and security threats
- Personalize your experience and deliver relevant content
- Comply with legal obligations and enforce our terms
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (payment processing, hosting, analytics, customer support)
- Business Partners: With partners who help us provide features like electronic signatures or background checks, only as necessary
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred
- With Your Consent: When you explicitly authorize us to share information
Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption: Data is encrypted in transit using TLS/SSL and at rest using AES-256 encryption
- Access Controls: Strict access controls limit who can access your data within our organization
- Infrastructure: Our Services are hosted on secure, SOC 2 compliant cloud infrastructure
- Monitoring: We continuously monitor for security threats and vulnerabilities
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to certain exceptions
- Portability: Request a copy of your data in a portable format
- Opt-Out: Opt out of marketing communications at any time
- Cookie Preferences: Manage cookie preferences through your browser settings
To exercise these rights, please contact us at info@renttohq.com or visit our Contact Page.
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information as defined by the CCPA.
European Users (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed above. Our legal basis for processing your information includes performance of a contract, legitimate interests, and your consent where applicable.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences and settings
- Understand how you use our Services
- Provide personalized content and features
- Analyze and improve our Services
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.
Third-Party Services
Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Analytics
We use analytics services like Google Analytics to understand how users interact with our Services. These services may collect information about your use of our Services and other websites.
Payment Processing
We use third-party payment processors to handle financial transactions. Your payment information is processed directly by these providers and is subject to their privacy policies.
Children's Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.
Data Retention
We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.
International Data Transfers
Rentto is based in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our Services, you consent to such transfers.
Use of AI Technologies
Rentto uses artificial intelligence (AI) to enhance our Services, including:
- AI Assistant: Our AI-powered chatbot helps answer questions and provide support
- Smart Features: AI helps with tasks like document analysis and data entry suggestions
- Analytics: AI assists in generating insights and reports
Information you share with AI features is processed according to this Privacy Policy. AI-generated responses are for informational purposes and should not be considered legal, financial, or professional advice.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: info@renttohq.com
- Contact Page: renttohq.com/contact
- Address: Rentto, Inc., New York, NY, United States